Get it right the first time. Mimic your best agents to deliver personalized responses through CRM, knowledge base, and support system integrations.
Humanizing customer experience with AI
Deliver seamless, highly personalized customer care on one familiar platform with industry-leading cloud contact center software.
A cloud contact center built for the future of CX
Outpace customer expectations
Meet your customers on all channels and provide instant, accurate resolution 24/7 with a conversational AI chatbot.
Use AI to upskill and enhance agent care
Empower agents with real-time AI assistance, easier scheduling, and coaching insights from every interaction.
Speed up contact resolution and boost ROI
Increase customer and agent satisfaction by using AI to reduce after-call work, simplify queues, and decrease hold times.
"Our members trust us with their most privileged information ... With Zoom Contact Center, our supervisors have the ability to organize service representatives based on skills, so we can now route their inquiries directly to experts that are equipped to handle their unique needs."
Chris Neal
|
Senior Vice President Operations
“In addition to fulfilling the requirements of our current contact center environment, Zoom Contact Center offers a number of innovations that could prove useful down the road such as the ability to go from live chat to phone to video and vice versa. Being able to easily transition between the omni-channel options seamlessly for both our clients and employees is going to be huge!”
Jason Niranjan
|
Manager of Operations
Provide smart self-service with Zoom Virtual Agent
Improve first-contact resolution
Boost CSAT with a human-touch
Get your customer to the correct live agent by intelligently routing the interaction along with the conversation history at the point of escalation.
Drive faster outcomes
Free up agents for more complex problems by identifying interactions that can be handled automatically by your virtual agent.
Meet your customers where they are
Provide the freedom of channel choice
Create a seamless experience no matter where customers engage: SMS, social, chat, voice, or video.
Tailor interactions to suit your customers
Simplify and add a personal touch to engagements by ensuring all channels look and feel like your brand.
Reduce frustration, capture the entire customer journey
Avoid repetitive conversations by giving agents summaries of the entire customer history across all channels.
Boost agent morale, build customer loyalty
Reduce repetitive tasks and improve productivity with AI
Enjoy more efficiencies and reduce customer frustration by automating agent note-taking and post-interaction summaries.
Speed up knowledge access
Provide the right response in real time by giving agents access to your company’s records and data in one centralized knowledge base.
Deliver better business outcomes
Simplify operations with one platform
Lower costs and remove complexity by bringing together your communications and contact center on a single cloud platform.
Beat SLAs by deploying the right agents
Better predict call volumes and staffing through automated forecasting, scheduling, and intraday management.
Dive deeper
The CX Leader’s Holiday Survival Guide
7 ways to use AI for faster resolutions, happier customers, and a stress-free holiday rush now and in those to come.
Take a read
Are you ready for a call center upgrade?
Find out if your call center is ready for a revamp with this upgrade checklist.
Get checklist
Is your contact center future-ready?
How bringing together a cloud contact center, unified communications, and AI can create the experience your customers crave.
Read report
Zoom Technical Content Library
Check out the Zoom Technical Library for advanced product documentation, architectural guidance, and expert implementation tips.
Get started today!
*Zoom AI Companion is now included at no additional cost for customers with the paid services assigned to their Zoom user accounts.