Leaving a lasting impression on your customer doesn’t start post-sale; it starts from their first interaction with your brand. The Zoom Business Services suite helps you build lasting and loyal relationships at every stage of the customer journey.
Customer Care
Engage customers with an AI-powered contact center
Contact Center
Engage customers with Zoom Contact Center
Virtual Agent
Deliver intelligent support with conversational AI
Workforce Engagement Management
Optimize contact center agent performance and engagement
Marketing
Create unforgettable experiences with Zoom Events
Events
Host large-scale hybrid and virtual events
Sessions
Elevate your webinar with a more customizable solution
Webinars
Expand your reach with a reliable webinar platform.
Sales
Improve sales with AI-powered conversation analytics
Revenue Accelerator
Rich conversation analytics to improve sales
Customer Care
Deliver a personalized and seamless customer experiences with a unified and AI powered contact center
Contact Center
Workforce Engagement
Virtual Agent
Decrease your cost to serve and increase CSAT
Quickly resolve complex intents with AI-powered virtual agents
Maintain a human touch with an AI-enabled chatbot that understands your customer’s most tricky or confusing questions
Save time and avoid customer frustration by empowering agents with seamless handoffs and interaction summaries
Empower, upskill, and enhance agent care
Give valuable time back to your agents by automating note-taking with AI-generated post interaction summaries
Proactively access your company’s records and data in real time so customers get the right response, every time
Increase agent happiness, engagement and flexibility with shift bidding
Deliver better business outcomes
Lower your costs and drive higher productivity with one platform for all your customer communications
Deploy the right agents and beat SLAs by automating forecasting, scheduling and intraday management to predict call volumes
Deliver a higher standard of care with access to trending topics, root cause complaints, CSAT, and other suggestions for operational improvements
Marketing
Host memorable virtual and hybrid experiences with a tailored events solution
Events
Webinars
Sessions
Drive results
Generate brand awareness, grow sales pipeline, and build customer loyalty with hosted events
Improve your event strategy with detailed event analytics that seamlessly integrate with your marketing automation platform
Bring your company together wherever they are
Boost your company culture with inviting ways to deliver important messages to your teams
Turn your events into a content destination
Simulate live events with pre-recorded content to save your team time and effort
Create a customizable brand experience with Production Studio
Broadcast your event in any language with real-time translations for 35 languages
Sales
Accelerate revenue with conversation intelligence software
Revenue Accelerator
Understand sales deals better
Easily identify sales improvement opportunities by using analytics to view sales deals by stage, size, teams, and opportunity name. Keep the team informed by setting alerts on deal progression. Uncover trends by tracking how competitors are being mentioned on calls.
Build a culture of data-driven coaching
Transform conversations into actionable insights to help managers understand which calls are performing best and which deals need attention
Simplify call preparation by leveraging ‘source of truth’ from customer data and interactions
Get sellers up to speed faster by replicating best practices with curated playlists of recordings
Improve productivity and spend more time selling
Keep your sellers focus on selling by equipping them with easily searchable transcripts and concise automated meeting summaries
Eliminate manual updates and save valuable time by working in a single interface to reconcile key CRM deal data with context and insights
Get started today!
*Zoom AI Companion is now included at no additional cost for customers with the paid services assigned to their Zoom user accounts.